Shipping policy

1. Shipping times and costs

All orders are shipped from Italy via DHL courier with Express service.

Italy, San Marino and the Vatican

Cost per order: €10.00. Free for orders of an amount equal to or greater than €400.00

Delivery to a private address: delivery in 1 - 2 working days.

Pick up at the Gio Moretti store (via della Spiga 4, Milan): collection available in 1 working day.

Zone 1-3:

Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden.

Delivery in 1 - 3 working days. Cost per order: €25.00. Free for orders of an amount equal to or greater than €500.00.

Zone 4-6:

Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Czechia, Estonia, Faroe Islands, Gibraltar, Hungary, Iceland, Kosovo, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Montenegro, North Macedonia, Poland, Romania, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine

Delivery in 1-3 working days. Cost per order €35.00

Zone 8-10

Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Ocean Territory Indian, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Dutch Caribbean, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo-Brazzaville, Congo - Kinshasa, Cook Islands , Costa Rica, Ivory Coast, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Swaziland, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Lands, Gabon , Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho , Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Cameroon, Rwanda, Saint-Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Samoa, São Tomé and Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwiches, South Sudan, Sri Lanka , Saint Vincent and the Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Thailand, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Other American Islands Pacific, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands, Armenia, Georgia, Greenland, Guadeloupe, Guernsey, Isle of Man, Mayotte, Palestinian Territories , Réunion, Svalbard and Jan Mayen.

Delivery in 2-6 working days. Cost per order €80.00

Canada and the United States

Delivery in 3 working days. Cost per order: €35.00 (shipping costs are calculated in euros)

China, Hong Kong SAR, Japan, Macao SAR, Russia, Singapore, South Korea, Taiwan, United Arab Emirates

Delivery in 2-6 working days. Cost per order €50.00

The courier delivers during working days (Monday-Friday), with the exclusion of national and local holidays.

Orders are neither shipped nor delivered on weekends and holidays.

Delivery times are approximate and may vary depending on the courier and location. Make sure you have chosen the shipping country before starting your purchase.

2. Track shipping order
As soon as your order is shipped, you will receive an email with the shipment tracking number. You can check the status of the shipment at any time on the courier's website: www.logistics.dhl

For any questions or needs related to shipping, we invite you to contact the courier directly (you can find the contact details of the branch closest to you on the website www.logistics.dhl.

3. Delivery information
The courier always requires a signature upon delivery. It is therefore important to choose an address where you or someone else can be present during office hours (for example, at a concierge or in an office).

If no one is available to sign at the order delivery address, the courier will leave a notice and schedule a new delivery the next day. After two failed delivery attempts, the order will be deposited at a DHL Service Point.

If you prefer to collect your order directly in the boutique, the service is available at our shop in Milan in Via della Spiga, 4. You can choose this option at the time of purchase.

4. VAT
European Union countries and the United States
All prices include VAT and any taxes or duties imposed by the courier. You will not have to pay any additional amount upon delivery.

Non-EU countries and Canada
Customs clearance costs are borne by the customer: you will therefore have to pay any duties or taxes directly to the courier before receiving the order.
It is not possible for us to calculate these amounts before delivery, nor to refund them in the event of a return.

5. Return Policy
If you decide not to keep one or more products from your order, you can request a return within 14 days of delivery.
Contact Customer Service to receive return authorization and all the information necessary for reshipment.



We ask you to read our return conditions carefully:

The product must be new and in the same condition in which you received it; It must not have been modified or washed and must have all original labels and Security Tag. Any accessories or special packaging must be intact and included in the package.
The return authorization must be requested within 14 days of delivery of the order.
The package must be sent or delivered to the Gio Moretti boutique within 10 days of the return authorization by our Customer Service.
The package must be shipped from the same country where you received the order.
We recommend that you try on the garments with the utmost care and only wear the shoes on a carpet; damaged items cannot be refunded.
Any products that do not comply with these conditions will be returned at your expense to the order delivery address.

We cannot currently offer size and/or color exchanges. If you want to exchange an item, you can buy it back directly online.

6. Return authorization
Contact Customer Service within 14 days of order delivery to request return authorization.

Remember to specify your order number and delivery country to facilitate the process.

Customer Service will provide you with all the necessary information, including the contact details of the DHL courier and the reshipment methods (remember that you have 10 days from authorization to leave the return with the courier.

Keep the prepaid return label present in the package at the time of delivery: you will need it for free collection with DHL.

7. Return shipping
After receiving the return authorization from our Customer Service, simply follow these simple instructions:

Place the items in a sturdy box (the original box in which you received the order or a similar one);
Attach the return label provided with your order to the outside of the box. Make sure to cover or remove any other labels on the package;
Contact the courier (www.logistics.dhl) to organize collection or take the package to the nearest DHL Service Point.
Return shipping with DHL has a fixed cost, equal to the price of delivery of the order. The DHL return label is prepaid and filled in with our address, so the return collection will be completely free.
The cost of shipping will simply be deducted from your refund total.

For orders delivered in Italy, it is possible to return them free of charge to the Gio Moretti store in Via della Spiga 4, Milan.
Our boutique assistants will collect your return and ship the items to our warehouse; the refund procedure will be carried out on the same payment method for the purchase as soon as the return is accepted.